Call Center Technician

Company: Com Net, Inc.
Location: Wapakoneta
Posted on: November 7, 2024

Job Description:

Call Center Technician




We are seeking a highly motivated and skilled Call Center Technician to join our team. The role involves delivering high-quality customer service and technical support, ensuring that our clients receive prompt and effective solutions to their needs.

Call Support Technician Position Description:

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• Answer live Technical Support telephone calls in an accurate and professional manner - - - -
• Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues - - - -
• Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures - - - -
• Enter all calls and transactions into a tracking databaseCustomer Service Representative Position Description:
  
  
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  • Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television - - - -
  • Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures - - - -
  • Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures - - - -
  • Enter all calls and transactions into a tracking databaseSkill Requirements:
    
    
    • - - - -
    • Experience in basic home networking including Wi-Fi - - - -
    • Experience in TCP/IP and Internet applications - - - -
    • Experience with Windows and Macintosh operating systems - - - -
    • Ability to quickly analyze and pinpoint problems - - - -
    • Exceptional writing skills and verbal communication skills - - - -
    • Possess a positive, caring and helpful attitude - - - -
    • Possess excellent telephone skills - - - -
    • Have strong team orientation - - - -
    • Ability to work flexible hours and weekendsPosition Specifics:
      
      
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      • Part-timeSalary:
        
        
        • - - - -
        • $14.50 an hourSupplemental Pay
          
          
          • - - - -
          • Hourly rate with monthly performance incentive bonus - - - -
          • Quarterly internet reimbursementIf you are a self-starter with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.
            
            Compensation details: 14.5-16
            
            
            
            PI0def9c507c71-37248-35163031

Keywords: Com Net, Inc., Dayton , Call Center Technician, Professions , Wapakoneta, Ohio