Major Dealer Account Specialist
Company: AFC
Location: Carmel
Posted on: October 26, 2024
Job Description:
Who We Are: At AFC (Automotive Finance Corporation) we fuel the
entrepreneurial dream in our community. For more than 35 years,
we've been committed to making dreams come true for independent car
dealers. AFC's finance solutions work with more than 12,000
independent dealerships across North America freeing up cash flow
to give them more time to focus on building their business. Our
solutions amplify purchasing power so dealers can stock their
dealership lot with vehicles their customers seek. Learn more about
AFC, here: AFC is proud to be a subsidiary of OPENLANE. AFC's core
business complements the other business units within the OPENLANE
group of companies. For more information, visit . AFC's Core
Values: Elevating Relationships. We connect deeply with our
customers - celebrating their wins and supporting their struggles
as if they were our own. Powered by Passion. We believe that
"passion is our superpower" and that every success is built upon
the commitment and perseverance of our employees. Vision-driven. We
look ahead to the bigger picture so our customers can be prepared;
after all, their success is our destination. Dedicated to You. We
demonstrate value and appreciation by recognizing and validating
each other's efforts. We stand committed to the success of our
customers. What We Offer:
- Competitive pay
- Medical, dental, and vision benefits with employer HSA
contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company
match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life
insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge
across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths,
and meaningful advancement We're Looking For: We are seeking a
Major Dealer Account Specialist with experience in customer service
and account management. You will be part of the AFC team
responsible for servicing and elevating relationships with our
major dealer accounts. In this role, you will have the opportunity
to utilize your experience in streamlining business processes,
collaborating with team members, and analyzing trends and metrics
to mitigate risk. The ideal candidate will have 2-3 years of
experience in customer service or account management. You Are:
- Detail-oriented. You will ensure the accuracy and compliance of
floorplanning through meticulous attention to detail.
- Adaptable. You can adjust to changing circumstances, customer
issues, and dynamic environments.
- Organized. You will maintain a systematic approach to tasks,
prioritize them effectively, and keep records to ensure efficiency
and productivity. You Will:
- Make funding determinations based on daily dealer account usage
across multiple data points.
- Communicate to the dealer current account status and provide
resolutions to any issues encountered.
- Possess authority to approve or deny floorings based on an
accounts business model or when risk is identified.
- Analyze account trends.
- Effectively promote other OPENLANE businesses' products and
services to customers.
- Understand and operate within compliance of all applicable laws
and codes for the assigned geographic area. Must Have's:
- College degree or equivalent work experience.
- Experience in a collections role/environment.
- Familiarity with concepts, procedures, and processes typically
used in the automotive and financial services industries.
- Experience using Customer relationship management (CRM)
tools.
- Strong organizational, clerical, oral, and written language
skills. Nice to Have's:
- Experience handling vehicle titles.
- Account management experience in the automotive industry. Sound
like a match? Apply Now - We can't wait to hear from you!
Keywords: AFC, Dayton , Major Dealer Account Specialist, Other , Carmel, Ohio
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