Site Services Operations Manager
Company: MPW Industrial Services
Location: Columbus
Posted on: October 14, 2024
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Job Description:
JOB FUNCTION:
This position will be responsible for managing the preparation and
execution of all Site Services orders and events.
ESSENTIAL FUNCTIONS:
1. This position will be accountable for delivering and maintaining
premier standards of customer service and business operations.
2. Work closely with logistics to manage fleet assets and schedule
movement to meet customer obligations while controlling
expenses.
3. Work with Sales to define the scope of work for projects,
establish key dates and details, and to capture billable services
during project execution.
4. Work closely with Production to identify and report equipment
deficiencies for repair and strive for the highest level of
operational readiness possible. Update open work orders when
repairs are completed.
5. Supervise CDL-A drivers, DOT compliance, event techs, and
attendants in the preparation and execution of events and
orders.
6. Promote Porta Kleen's safety culture and ensure that company
policies and procedures are followed.
7. Analyzing daily activities to monitor performance, track
results, prepare reports, review data, and make recommendations on
improvements.
8. Recruit, train, and continuously develop workforce to meet
organizational objectives. To include performance evaluations,
performance improvement plans, and disciplinary action as
needed.
9. Conducts safety meetings, assuring proper procedures are
followed.
10. Work with Division Manager and Leadership Team to develop
SOPs.
11. Responsive to emergency calls and non-standard work
schedules.
12. Investigate and resolve customer complaints in a timely
manner.
13. Coach and mentor all direct reports.
14. Performs other duties as directed.
QUALIFICATIONS:
1. Bachelor's degree in business management, industrial
engineering, transportation or logistics preferred.
2. Knowledge of fleet management, field operations, project
management, financial principles, and human resource practices.
3. Working knowledge of basic electrical, plumbing, and mechanical
components.
4. Demonstrate proficiency in MS Office Suite: Excel, Word,
Project, One Note, PowerPoint; as well as other transportation and
inventory management software.
5. 25% field travel time
KEY BEHAVIORS:
1. Respect: We treat everyone in our diverse community, including
clients, their families, and our staff with dignity.
2. Innovation: We believe that through innovation we will continue
to provide the highest level of products and services for our
customers.
3. Teamwork: We infuse and energize the organization, enhancing the
lives of those we serve through the creative ideas and unique
talents of each team member.
4. Excellence: We will deliver the best outcomes and highest
quality service through the dedicated effort of every team
member.
5. Stewardship: We sustain and reinvest in our mission and extended
communities by wisely managing out human, natural, and material
resources.
#talroo1 Associated topics: assistant general manager, business
coach, editor in chief, executive team leader, fire captain, fire
chief, gerente, manager in training, project manager, team lead
Keywords: MPW Industrial Services, Dayton , Site Services Operations Manager, Executive , Columbus, Ohio
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